EFFECTIVE COMMUNICATION SKILLS

  • Communication Process
  • Common Barriers
  • Two-way Communication
  • Non-verbal Communications
  • Effective Body Language
  • Active Listening Skills
  • Asking Questions Constructively
  • How Perceptions Influence Interaction
  • Managing and Expressing your Emotions

We are as good as we present ourselves to others, be it customers, co-workers, subordinates or superiors. Unless we are able to communicate effectively and present the quality of our message, we will be like empty vessel, sounding a hollow tune. Effective communication is vital in all situations and the two key aspects of effective communication are the Quality of message and the Presentation of message. This program will provide the tools to develop effective communicators.

This course is for all levels of staff.

Courses are taught through interactive lectures, discussions between peers and industry experts, real life case studies, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.

HIGH IMPACT PRESENTATION

  • Audience Analysis
  • Purpose of Presentation
  • Alignment & Contrast
  • Enhancing the PPT presentation
  • Alignment of Message
  • Vital Signs
  • Taking Down Notes
  • Agree to Disagree

Learn how to conquer the podium and deliver presentations in order to get results.  From dynamic introductions to powerful closings, during this seminar participants will have an opportunity to practice and refine their presentation skills.

This course was made and is catered towards the needs of Sales ExecutivesMarketing Executives & other levels of staff. 

Courses are taught through interactive lectures, discussions between peers and industry experts, engaging presentations, video recordings and enlightening games.

This training solution is conducted over a period of 2 days.

EFFECTIVE SUPERVISORY SKILLS

  • Responsibility and Accountability
  • 4 Basic Management Functions
  • Strong Positive Image of a Supervisor
  • Communicate with Strength, Clarity and Fairness to Boost Team Performance
  • Two-way Communication
  • Asking Questions & Constructive Criticism
  • Utilizing Technology
  • Delegate for Better Performance and Increased Productivity
  • Develop Decision Making Skills
  • Effective Performance Appraisal
  • Effective Time Management & Meetings

This course is designed to educate and improve the supervisory skills and responsibilities of junior management and supervisors. The intensive training will be able to contribute effectively in developing essential skills for boosting productivity, morale and growth either personally or for the company.

This course was made and is catered towards the needs of Line Leadersnew and existing Supervisors.

Courses are taught through interactive lectures, discussions between peers and industry experts, real life case studies, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.

EMOTIONAL INTELLIGENCE SKILLS

  • What is Emotional Intelligence?
  • What are the Benefits?
  • How can I Understand Emotional Intelligence?

What are the Basic emotions?

  • Anger
  • Fear
  • Happiness
  • Surprise
  • Disgust
  • Sadness
  • Directing Emotions Constructively
  • Anger Management Techniques
  • Process for using Emotional Intelligence

Emotional intelligence is, “that aspect of human intelligence that governs our ability to recognize, understand, control and use emotions in solving problems of a personal and interpersonal nature. In this course you will learn how emotional intelligence is used in the working place as well as a process for applying emotional Intelligence in everyday activities. You will also learn how the process can be applied in various situations.

This course was made and is catered towards the needs of all levels of staff.

Courses are taught through interactive lectures, discussions between peers and industry experts, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.