PROFESSIONAL SELLING SKILLS

  • The Story of My Life
  • Self-motivation & Appearance
  • Listening Skill & Enthusiasm
  • Service Oriented
  • Prospecting & Qualifying
  • Approach & Presentation
  • Demonstration & Close the Sales
  • Follow-Up

This is an action-packed course is designed to develop effective selling skills. Participants will learn to display positive mindset as a sales person, use various channels to find prospects, make effective sales appointments and sales presentations, overcome objections, close the sales and provide vital after sales service. This will include a selling game program which will put participants in a real-life like situation where they need to put their selling skills to test.

This course was made and is catered towards the needs of Sales Executives and Marketing Executives.

Courses are taught through interactive lectures, discussions between peers and industry experts, real life case studies, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.

EFFECTIVE TELEMARKETING SKILLS

  • The Challenge of Telemarketing
  • Qualities of Successful Tele- marketers
  • Developing a Positive Attitude
  • Setting Goals
  • Time Management
  • Telesales Plan & Prospecting
  • Handling VIPs
  • Questioning Skills & Listening Skills
  • Dealing with Objections

This is a specialized training course targeting the growing need for telemarketing skills. Participants will be able to demonstrate positive attitude, set goals and plan tele-calls, manage time, work area, prospect list and information retrieval, make effective sales call and qualify customers, communicate and present products or solutions confidently.

This course was made and is catered towards the needs of Sales Executives and Marketing Executives.

Courses are taught through interactive lectures, discussions between peers and industry experts, engaging telephone role play and enlightening games.

This training solution is conducted over a period of 2 days.

EFFECTIVE TELEPHONE STYLE

  • Common Telephone Offences
  • Benchmark Greetings/Standard Greetings
  • Tele-Tone Development
  • Proper Telephone Etiquette
  • Voice Quality
  • Use VIP Effectively
  • Questioning Skills
  • Listening Skills
  • Dealing with Objections
  • Managing Difficult Customers

This course is tailored for front line staff or all employees who have to answer the telephone daily. Participants will be able to learn effective techniques in handling enquiries, complaints and difficult customers through proper usage of the telephone.

This course was made and is catered towards the needs of Sales ExecutivesMarketing Executives, Front Line Staff and Customer Service Executives.

Courses are taught through interactive lectures, discussions between peers and industry experts, engaging telephone role play and enlightening games.

This training solution is conducted over a period of 2 days.

INTRODUCTION TO RETAIL SELLING

  • Promptness, Appearance, Smile & Greetings
  • Listen, Observe, Verify & Empathise
  • Communicate Benefits
  • Handle Objections
  • Show Features
  • Explain Advantages & Let Customer Talk
  • Terms, Alternatives, Testimonials & Assume
  • Deliver your Promises, Up-sell & Cross-sell
  • Customer Satisfaction & Thank You Letter

Retail Selling is different from other selling as the prospect comes to you as they are more ready to buy from both the emotional and financial perspective. A successful retail salesperson helps the prospect make a decision to buy by creating rapport and showing the product that fills the customer’s needs. This program is a high-energy session and designed as an experiential learning to impart the essential steps to create positive customer experience at outlets.

This course was made and is catered towards the needs of Sales Executives and Marketing Executives.

Courses are taught through interactive lectures, discussions between peers and industry experts, impactful videos and enlightening games.

This training solution is conducted over a period of 2 days.

ESSENTIAL RETAIL SELLING SKILLS

3 key types:

  • Decided Customers (DC)
  • Undecided Customers (UDC)
  • Just Looking Customers (JLC)

6 different main types:

  • Friendly, Argumentative & Sensitive
  • Talkative, Dominating & Impatient
  • Procrastinating & Silent

5 difficult customer key types:

  • Egocentric & Bad Mouth
  • Hysterical, Dictator & Freeloader
  • 6-step Strategy to Change an Unhappy Customer into a Satisfied One

The most successful people in any industry are seldom the smartest or best looking…they’re the people who can sell. This course will expose participants to the essentials of retail selling with specific focus on type of retail customers, techniques to manage customer moods and angry customers and strategies to manage complaints.

This course was made and is catered towards the needs of Sales Executives and Marketing Executives.

Courses are taught through interactive lectures, discussions between peers and industry experts, real life case studies, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.

THE SCIENCE OF RETAIL MARKETING

  • Product
  • Price
  • Promotion
  • Placement
  • Prepare your Marketing Plans
  • Strategize Marketing Budgets
  • Event Management and Promotion Channels
  • Product Display
  • Creating Functions or Ambiance
  • Offer Perceived Value
  • Areas of Improvement
  • Insights on some of the Best Practices of Retail Marketing

Marketing management is a business discipline which is focused on practical application of strategy and the operations of a retailer’s resources and activities. This workshop will cover four key areas which is required for your retail success in satisfying the needs and desires of its present and potential customers.

This course was made and is catered towards the needs of Sales Executives and Marketing Executives.

Courses are taught through interactive lectures, discussions between peers and industry experts, real life case studies, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.

EFFECTIVE CUSTOMER SERVICE

  • Develop Right Mental Attitude of a Service Provider
  • Common Sense in Customer Service
  • Concept of Moment: Truth & Service Cycle
  • Demonstrate Effective Communication Skills
  • Value of Teamwork & Assertive Communication
  • Service Encounters & Complaint Handling
  • Saying the Right Words & Service Recovery Techniques
  • Value Added to Customers through Service Culture
  • Identifying & Repeated Business Opportunities
  • Stimulate Creative Ideas to Increase Quality Service

This course is the answer to the current need in the market. Effective customer service is very important for repeated sales and choices of life insurance services by customers. Regardless of the products or services, often the only thing that separates one company from another is the quality of the service to the customers.

This course was made and is catered towards the needs of Customer Service Executives and Front Line Staff.

Courses are taught through interactive lectures, discussions between peers and industry experts, real life case studies, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.

SALES NEGOTIATION SKILLS

  • Effective Sales Negotiation
  • Characteristics of an Effective Negotiator
  • Established Objectives & Targets
  • Key Elements of Negotiation Objectives
  • Designing Strategies, Tactics and Counter Tactics
  • Listing your Strength and Buyer’s Strengths
  • Tools for Establishing Credibility
  • Reaching Agreement and Gaining Commitment
  • Put yourself in the Buyer’s shoes
  • Counter-tactics in Sales Negotiation

The workshop is designed for sales people and account managers who are seeking to protect and increase sales revenues through the proactive use of sales negotiation techniques. The interactive agenda explores the complexity of the power balance within the sale and presents practical techniques for maximizing the value of your offering and reaching the most profitable solution.

This course was made and is catered towards the needs of Customer Service Executives and Front Line Staff.

Courses are taught through interactive lectures, discussions between peers and industry experts, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.

CHANNEL SALES MANAGEMENT

  • Dealer Behavioural Analysis and Buying Process
  • Dealer Relationship Management
  • Professional Salesperson (PS) Check-up
  • Situational-selling Styles
  • Negotiational Power
  • Service Differentiation & Quality of Service
  • Pre and Post-sale Activities and Service

This program will help provide you and your staff manage distributor and channel business with an array of business skills needed to grow your business. This training aims to enhance the company’s competitive edge through a well-trained sales, marketing, business development or service personnel by having them focus on getting results and updating and developing the key skills needed in effective new-age dealer management.

This course was made and is catered towards the needs of Channel Sales Managers. 

Courses are taught through interactive lectures, discussions between peers and industry experts, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.

EFFECTIVE SALES MANAGEMENT

  • The 6 Basic Functions of the Sales Manager
  • Setting Sales Objectives & Developing the Sales Plan
  • Territory Organization of Sales Force
  • Candidate Recruitment
  • Develop Job Skills
  • Plan Skill Development
  • Remuneration & Direct Incentives
  • Taking Corrective Action

This sales management training course ensures that Sales Management is approached with a clear and necessary balance between achieving business objectives and maintaining a motivated and committed sales team. This training aims to enhance the company’s competitive edge through well trained personnel by having them focus on getting results and updating and developing the key skills needed in effective sales management.

This course was made and is catered towards the needs of Sales Managers and Potential Sales Leaders.

Courses are taught through interactive lectures, discussions between peers and industry experts, engaging role play and enlightening games.

This training solution is conducted over a period of 2 days.